Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–2 business days. Orders are not processed on weekends or UK public holidays.
UK Delivery We ship all UK orders via Royal Mail, Evri.
- Standard delivery (3–5 business days): £3.99
- Express delivery (1–2 business days): £6.99
- Free standard shipping on all UK orders over £50
International Shipping We ship worldwide via Royal Mail International. Delivery times vary by destination (typically 7–14 business days). Please note:
- International shipping rates are calculated at checkout
- Import duties, taxes, and customs fees may apply and are the responsibility of the customer
- We are not responsible for delays caused by customs
Order Tracking Once your order has shipped, you'll receive a confirmation email with your Royal Mail tracking number.
Lost or Damaged Items If your order arrives damaged or hasn't arrived within the expected timeframe, please contact us at [your email address] within 14 days of the expected delivery date and we'll make it right.
Any questions? Email us at hello@kiddieclub.store